Mercedes-Benz

Discover the wide range of Mercedes-Benz new, demonstrator and used vehicles as well as the latest service offers.

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Publication details
Legal notices
Dealer information.
Provider & data privacy.

Publication details

Supplier of

Vehicle search, online store, model overview, online appointment booking, online test drive booking, vehicle configurator

Mercedes-Benz AG
Mercedesstrasse 120
70372 Stuttgart
Tel.no.: +49 711 17 - 0
Email: dialog.mb@daimler.com

represented by the Board of Management:

Ola Källenius (Chairman), Jörg Burzer, Renata Jungo Brüngger, Sabine Kohleisen, Markus Schäfer, Britta Seeger, Harald Wilhelm
Chairman of the Supervisory Board: Bernd Pischetsrieder

Commercial Register at Stuttgart District Court, No. HRB 762873
Sales tax identification number: DE 32 12 81 763

Permission without licence according to Section 34d para. 3 GewO, supervisory authority: Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, www.ihk-stuttgart.de

Member of the Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, 70174 Stuttgart

Professional title: insurance representative with authorisation in accordance with Section 34d para.3 GewO; Federal Republic of Germany

Professional regulations:

- Section 34d Trade Regulation Act:
- Sections 59 - 68, Insurance Contract Act

The professional regulations can be consulted and called up via the homepage www.gesetze-im-internet.de operated by the Federal Ministry of Justice and by juris GmbH.

Financial services provider

Mercedes-Benz Bank AG
Siemensstrasse 7
70469 Stuttgart

Phone: 0711 2574-0
Fax: 0711 2574-8005
E-mail: kundenservice@mercedes-benz-bank.com

Represented by the Board of Management:
Benedikt Schell (Chairman), Andreas Berndt, Ilka Fürstenberger, Andree Ohmstedt, Marc Voss-Stadler
Chairman of the Supervisory Board: Peter Zieringer

Commercial Register at Stuttgart District Court HRB No.: 22 937
VAT ID: DE-811 120 989

Bank details: Commerzbank AG, Stuttgart
IBAN: DE22600800000960028000
BIC: DRESDEFF600

Responsible supervisory authorities:
Federal Financial Supervisory Authority
Graurheindorfer Straße 108
53117 Bonn
and
Marie-Curie-Straße 24-28
60439 Frankfurt a.M.

and

Europäische Zentralbank
Sonnemannstraße 20
60314 Frankfurt a.M.

Insurance Broker Register (www.vermittlerregister.info): Register no. D-HIEM-XM7SI-10

Permission according to Section 34d Sec. 1 GewO (insurance agent),
Supervisory authority: IHK Stuttgart, Jägerstr. 30, 70174 Stuttgart, www.ihk-stuttgart.de

Member of the Stuttgart Chamber of Industry and Commerce, Jägerstr. 30, 70174 Stuttgart

Professional title:
Insurance agent with permission according to Section 34d Sec. 1 GewO; Federal Republic of Germany

Professional regulations:
- Section 34d Trade Regulation Act
- Sections 59 - 68 VVG
- VersVermV

The professional regulations can be viewed and accessed
via the homepage www.gesetze-im-internet.de operated by
the Federal Ministry of Justice and by juris GmbH.

Other companies advertising on this page:

Mercedes-Benz Leasing GmbH
Siemensstrasse 7
70469 Stuttgart
Tel.no.: 0711 2574-0
Fax: 0711 2574-8005
Email: kundenservice@mercedes-benz-bank.com

_____________________________________________________

Contact:
Service telephone for private customers: Leasing/Financing/Insurance
Tel.no.: 0681 96595010
Fax: 0681 96595015

Service telephone for commercial customers: Leasing/Financing/Insurance
Tel.no.: 030 868755755
Fax: 030 868755756

Monday-Friday: 8.00-18.00 hrs

Providers of dealer-specific information and offers

John Doe Car Dealership
Anystreet 1
50829 Anycity

Represented by

Joe Bloggs

Registered office and register court

Anycity
Register of companies No.: XXXXX
Sales tax identification number: DE 12345678910

Register of Insurance Intermediaries (www.vermittlerregister.info)

Register no. X-XXXX-XXXXX-XX
Insurance agent with licence exemption according to Section 34d para. 6 GewO (product accessory),
issued by the Chamber of Industry and Commerce (IHK) Musterhausen

Notice pursuant to Section 36 Consumer Dispute Settlement Act (VSBG)

The seller/contractor will not participate in a dispute resolution procedure before a consumer arbitration board within the meaning of the VSBG and is not obliged to do so. Due to a legal obligation, we must inform you, irrespective of our participation in an alternative dispute resolution procedure, that the European Commission has set up an online dispute resolution platform (ODR) for the out-of-court settlement of consumer disputes. You can find these under the navigation point "Legal information". Fahrzeug-Werke LUEG AG will not participate in dispute resolution proceedings before a consumer arbitration board within the definition of the VSBG and is not obliged to do so.

Contact
Tel.no:
Fax:
Email

Provider Mercedes-Benz Van Rental

Mercedes-Benz Vans Mobility GmbH
Rungestrasse 22 -24
10179 Berlin
Germany

Tel.no.: +49 800 826 736 825
Email: kundenservice-vanrental@daimler.com

Mercedes-Benz Vans Mobility GmbH
Registered office and registry court: Berlin, Amtsgericht Charlottenburg
HRB-Nr.: 179904 B
Management: Stefan Sonntag, Agnieszka Kühn
VAT ID No.: DE 309 382 419

Legal notices

All rights reserved. All text, images, graphics, audio/video and animation files and their arrangements are protected by copyright and other legislation for the protection of intellectual property. They must not be used for commercial purposes, nor copied or modified for use on other websites. Some internet pages also contain material the copyright to which is held by the parties that provided it.

Licence rights.

We have sought to achieve an innovative and informative internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, we ask you to understand that our intellectual property, including patents, trademarks, labelling rights and copyrights, is protected and that these Internet pages cannot grant any licensing rights to this intellectual property.

Trademarks.

Unless otherwise indicated, all the brands displayed on the Internet site are subject to the trademark rights of the Daimler Group, this applies especially to the model names and all logotypes and emblems of the company

Product and prices.

Changes may have been made to products and services since the editorial deadline for individual pages. The manufacturer reserves the right to make changes to the design, form, colour and the product specification or service scope during the delivery period, provided these changes, while taking into account our interests, can be deemed reasonable with respect to the buyer. The illustrations may show accessories, optional equipment or other features which are not part of the standard specification
or service scope. Colours may differ slightly from those shown on the website, owing to technical limitations.
Individual pages may contain models and services which are not available in certain countries. Information given regarding statutory regulations, legal requirements and taxation applies only to the Federal Republic of Germany. Unless stated otherwise in our Terms & Conditions of sale and delivery, the prices as valid on the day of delivery apply. The prices are recommended retail prices for our authorised dealers. Please consult a company branch or an authorised dealer for final details.

Cautions regarding forward-looking statements.

This website contains forward-looking statements about our current assessment of future events. The words "anticipate", "assume", "believe", "estimate", "expect", "intend", "may", "plan,“ "project“, "should“ and similar expressions identify forward-looking statements. These statements are subject to a number of risks and uncertainties.

Some examples for this are

an unfavourable development of the global economic situation, especially a decline in demand in our most important sales markets,
a deterioration in our refinancing options on the credit and financial markets,
unavoidable events of force majeure, such as natural disasters, acts of terrorism, political unrest, armed conflicts, industrial accidents and their consequential effects on our sales, purchasing, production or financing activities,
changes in exchange rates and customs regulations,
a change in consumer behaviour towards smaller and less profitable vehicles or a possible loss of acceptance of our products and services with the consequence of an impairment in the enforcement of prices and in the utilisation of production capacities,
price increases for fuels and raw materials,
interruptions in production due to material bottlenecks, staff strikes or supplier insolvencies,
a decline in the resale prices of used vehicles,
the successful implementation of cost reduction and efficiency improvement measures,
the business prospects of the companies in which we hold significant shares,
the successful implementation of strategic cooperations and joint ventures,
the changes in laws, regulations and official directives, especially insofar as they affect vehicle emissions, fuel consumption and safety,
as well as the conclusion of ongoing official investigations or investigations initiated by authorities and the outcome of pending or threatening future legal proceedings
and other risks and imponderables, some of which are described in the current annual report under the heading "Risk and Opportunity Report".

If any of these uncertainties or contingencies materialise, or if the assumptions underlying any of the forward-looking statements prove incorrect, then actual results may be materially different from those expressed or implied by such statements.

We neither intend nor assume any obligation to update forward-looking statements on an ongoing basis, as these are based solely on the circumstances on the date of publication.

Liability.

The information and descriptions on these pages do not represent any kind of assurance or guarantee either expressed or implied. In particular they do not represent any implied assurance or guarantee concerning the condition, the merchantability, adequacy for a particular purpose or non-infringement of laws and patents.

Our Internet site contains links to external sites which are not under the control of Daimler. Please note, therefore, that we are not responsible for the contents of any linked site. Consequently, neither are we able to guarantee that the information provided on the external website is up-to-date, correct, complete or of the required integrity. In view of this, we hereby disassociate ourselves from all contents of these websites. This declaration applies to all links to external pages on our website and the contents thereof.

Notice pursuant to Section 36 Consumer Dispute Settlement Act (VSBG)

We will not participate in any dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG) and are not obliged to do so.

Information on online dispute resolution

The EU Commission has created an internet platform for the online settlement of disputes (so-called "ODR platform"). The OS platform serves as a point of contact for out-of-court dispute settlement with regard to contractual obligations arising from online purchase agreements. You can access the ODR platform at the following link:

>https://ec.europa.eu/consumers/odr

Dealer information.

Mercedes-Benz <Location>

LMCT #

ACN #

ABN #

Dealer privacy policy.

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Legal notice & terms.

Modern slavery statement.

Provider & data privacy.

Dealer privacy policy.

Dealer Privacy Policy

West Orange Motors is committed to protecting the privacy of your personal information. This policy document outlines the procedures, practices and systems that West Orange Motors applies in accordance with the Australian Privacy Principles contained within the Commonwealth Privacy act (1988)

1 Kinds of information we collect and hold at West Orange Motors
1.1 West Orange Motors may collect contact details including your name, address, email address, phone numbers, fax numbers, driver's licence and registration details, date of birth or age group, occupation, gender, information about your vehicle (including your number plate and vehicleidentifaction number)

1.2 When using the West Orange Motors website, we may collect web site usage information such as the IP address you are using, the name of your Internet service provider, your browser version, the web site that referred you to us and the next website you go to, the page you request, the date and time of those requested and the country you are in. We use this informationto generate statistics and measure website activity to improve the usefullness of customer visits. Durning normal website usage we do not collect or store personally identifiable information such as name, mailing address, email address or telephone number - unless you have provided it to us throughan online enquiry form.

1.3 West Orange Motors does not collect sensitive information from our customers.

2. How do we collect your personal information?
2.1 West Orange Motors collects personal information in a number of ways, The most common ways we collect your personal information are:

-When you test drive one of our vehicles

-When we sell you a vehicle

-When you service your vehicle

-When you buy parts, accessories and merchandise fro us

-via our website or when you deal with us online - including through social media ( Refer to Clause 1.2);

-When you enter a competition or promotion

3.1 For what purpose do we collect, use and disclose your personal information?
-to facilitate your request for a brochure or test drive, to add you to a mailing list or to respond if you request information (including via the West Orange Motors website or via an email you send to us)

-to record and maintain the details of your vehicle purchase for warranty

-to keep track of the reapirs and servicing of your vehicle by West Orange Motors

-to facititate the provision of roadside assistance

-to issue service reminders

-to improve our products and services

-to contact you to obtain your feedback to find out your level of satisfaction with our products, services and staff through surveys

-to verify your idenity

-to facititate your entry and participation in a copetition or trade promotion

-to address any issue or complaints, that you may have with regards to our business relationship. We may contact you via electronic messaging such as SMS and email, by email, by phone, or in any other lawful manner to address these concerns

-for the purpose of direct marketing to provide you with new and information about our products and services, and oppertunities that we believe you may be interestedin, where:

-you have consented to us doing so; or

-itis otherwise permitted by law.

Direct marketing involves communicating directly with you for the purpose of promoting goods or services to youand to provide you with special offers from West Orange Motors. Direct marketing can be delivered by a range of methods including mail, telephone, email or SMS. If you tell us that you do not want any furthur contact from us, we will respect your request. You can unsubscribe from our direct marketing, or change your contact preference, by contacting us ( see secton 6 of this policy). For example, you can unsubscribe to e-newsletters sent by us.

4. To whom do we disclose personal information?
4.1 We may disclose your personal information to the following types of third parties:

-Mercedes-Benz Australia/Pacific (MBAUP);

-other persons who perform services for, or in connectionwith, us ( including to facilitate the deliveryof purchase, to provide roadside assistance, for electronic direct mailing, and for creditcard paymentaurthorisation.

4.2 If you post information to certain public parts of our website or to our social media pages, you acknowledge that such information may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.

5. Is the personal information we hot accurate?
5.1 we endeavour to maintain your personal information as accurately as reasonably possible. We rely on the accuracy of the personal information that you have provided to us

5.2 We encourage you to contact us if the personal information we hold about you is incorrect or to notify us of a change in your personal information. Our contact detail are set in section 6 of this privacy Policy.

6. Contact Details
6.1 If you wish to seek access to or correct or update any personal information we hold about you, or to unsubscribe from or change your contact preference in relation to our direct marketing, you can also contact us on the following

Attention Privacy Officer/ Customer Service

West Orange Motors
32 Forbes Road
Orange NSW 2800
or
customer.service@wom.net.au
1300 637 233
© Copyright Mercedes-Benz Australia/Pacific

MBAuP Privacy Policy
Mercedes-Benz Australia/Pacific Pty Ltd (ACN 004 411 410) (“we”, “us” or “our”) knows that our use, collection and protection of your personal information is important. We respect your personal information and privacy and are committed to keeping your personal information safe.

Our Privacy Policy applies to customers, potential customers, suppliers, service providers, dealers, contractors, potential employees and temporary staff. This is a brief summary of our full Privacy Policy, details of which can be found by clicking on the link below.
View our full Privacy Policy
1.1 Kinds of information we collect and hold
We collect information reasonably necessary for or directly related to one or more of our functions or activities. The types of personal information we collect includes but is not limited to your:
name;
gender;
occupation and employment details;
contact details;
address details;
registration and driver’s licence details;
credit card and bank account details;
other financial information;
current and past vehicle information and details;
cookies and website tracking;
location through anti-theft vehicle tracking technology in loan and demonstrator vehicles;
voice and image;
educational qualifications and resume;
personal interests.
1.2 How we collect your personal information
We take steps to ensure that we collect personal information by lawful means, and obtain your personal information in various ways including but not limited to:

when you contact us (including our customer support centres);
when you attend one of our or, our authorised dealers’ premises;
if you order a product or service from us;
when you provide us with goods or services;
if you apply to be a dealer or through dealer communications;
from third party roadside assistance service providers;
via our websites;
when you attend a product focus group or review a product;
via social media;
from competitions or promotions you have participated in or our events you have attended;
from publicly available sources;
from third party service providers;
when you apply to work with us;
from other Daimler Group companies;
from the Austroads Ltd’s National Exchange of Vehicle and Driver Information System if we are conducting a recall; and/or
from government bodies, enforcement and regulatory authorities.
2.1 How we use personal information
We collect personal information to provide you with the best possible products and services that we and our authorised dealerships have to offer, to create a more personalised experience for you, and comply with our legal, regulatory, industry or workplace requirements. More specific purposes include but are not limited to:
any purpose you have consent to;
buying, selling, repairing and loaning vehicles and parts;
franchising;
any related purpose related to one or more of our functions or activities;
responding to enquiries/complaints;
providing support;
fulfilling and processing orders and administering accounts;
roadside assistance, vehicle warranty, product issues, service measures and recalls;
marketing, event and promotional activities;
market research;
administration;
recruitment purposes;
registration of security interests on the personal property securities register;
checking your details against sanctions lists;
to comply with industry, legal and regulatory requirements.
2.2 Disclosure
During our day to day business, we may disclose your personal information to third parties outside our organisation, including but not limited to:
those that you have consented we disclose your personal information to;
our authorised dealer network;
contracted service providers;
related and other Daimler Group companies; and
as required by an enforcement authority, regulator, law, court or tribunal.
2.3 Cross border disclosure
During our daily business activities and those of our related and associated entities and service providers, your personal information may be transferred, accessed, processed and/or stored in various countries within Asia, Africa, Europe, North America and other parts of Australasia, but usually in Germany, Singapore, India, United Kingdom and Japan.

Where work or services are undertaken on our behalf, this occurs under conditions of confidentiality and may result in your personal information being transferred, accessed, processed and/or stored (for example, on clouds and servers) in various countries for the purpose of service delivery to us or you.

Unless an exception applies in the Privacy Act, prior to disclosing personal information to overseas recipients we will take reasonable steps in the circumstances to ensure that the overseas recipient adheres to the Australian Privacy Principles (“APPs”).

3.1 Access to information we hold about you
In addition to making our Privacy Policy available on our website, we will provide a copy of our Privacy Policy to anyone who requests it free of charge.

At any time you can request access to information we hold about you. We aim to respond to your request within 30 days. We may charge a reasonable fee for information requests.

If an exception in the Privacy Act applies to your access request, we will work with you and attempt to provide you with access in a way to meet both of our needs.

3.2 Correction of information we hold about you
We also encourage you to actively engage with us and let us know when your details change or if your personal information needs correction or updating via our contact information provided below.

3.3 Complaints and enquiries
If you are not happy with the way we have handled your personal information or believe that we have breached the Privacy Act or APPs then please contact us and we will try our best to resolve the matter with you. For security reasons, we request that complaints, requests for access to or correction of personal information or any enquiries or questions concerning privacy matters be put in writing and either e-mailed or posted to:

The Privacy Officer
Mercedes-Benz Australia/Pacific Pty Ltd
44 Lexia Place
Mulgrave, Victoria
Australia 3170
By phone: 1300 300 896
By email: mbaupprivacyofficer@daimler.com
We may also require documentary proof of your identity depending on your request.

For information about privacy generally, or if your concerns are not resolved to your satisfaction, please contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.